A Safe Space Counseling Privacy Policy
Effective Date: 7/7/2025
At A Safe Space Counseling, We are committed to protecting the privacy and confidentiality of our clients by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. This privacy policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following types of information from our clients:
- Personal Information: Your name, contact information (address, email, phone number), date of birth, and demographic details.
- Health Information: Including medical history, mental health status, treatment plans, and any relevant assessments or evaluations.
- Payment Information: If applicable, we may collect billing information such as credit card numbers or insurance details.
We may collect your information through:
- Intake Forms: Completed at your first appointment or via our secure online portal.
- In-Person Sessions: Information shared during counseling sessions.
- Electronic Communication: Emails, phone calls, or messages sent through our secure client portal.
We use your information for various purposes, including:
- To provide mental health counseling and therapeutic services.
- To evaluate and monitor your progress and treatment plans.
- To communicate with you regarding appointments, billing, and other services.
- To comply with legal and regulatory requirements.
We respect your privacy and do not share your information with third parties without your consent, except in the following circumstances:
- With Your Consent: We will share information only with your explicit consent.
- For Treatment Purposes: Your information may be shared among our staff for collaborative care.
- As Required by Law: We may disclose information to comply with legal obligations, such as in cases of suspected child abuse, threats to safety, or court orders.
You may request to limit or opt out of certain communications by:
- Notifying your counselor during a session.
- Sending a written request via email, or through the client portal.
You have the right to:
- Access and obtain copies of your health information.
- Request corrections to your health information.
- Receive a list of disclosures made of your health information, if applicable.
- Request confidential communications regarding your treatment.
If you have any questions about this privacy policy, your rights, or wish to make changes to your information, please contact us at:
- A Safe Space Counseling LLC
- [email protected]
- Phone407-863-2121
- Address: 1250 S US HWY 1792, suite 150 longwood fl 32750
This privacy policy will be made available on our website and within the secure online client portal. It will be presented during your intake process, and any updates will be communicated to you as necessary.
9. SMS/Text Messaging Terms and Conditions
By providing your mobile number and agreeing to receive texts, you agree to receive up to 12 appointment and care reminder messages per month from A Safe Space LLC at +1 (407) 863-2121. Consent is not a condition of service.
Message and data rates may apply. To opt out at any time, reply STOP. If you need assistance, reply HELP. You can also contact us at +1 (407) 272-1715 or [email protected]. Mobile opt-in information is never shared with third parties. For full details on how we collect, use, and protect your SMS data, see our Privacy Policy at https://www.asafespacellc.com/privacy-policy.html, or contact us directly.
SMS/Text Data Sharing
We do not transfer or share any SMS/text messaging data with external organizations. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Data Security & Safeguards
We take your privacy seriously and have implemented these measures to protect your SMS data:
- We do not transfer or share any consumer SMS/Text data with external organizations, even with consent.
- Only authorized staff can view or send SMS messages, enforced via unique user accounts and role-based permissions.
- All message data is encrypted in transit (TLS) and at rest.
- All staff members complete annual privacy and data-security training specific to client communications.
- We conduct quarterly audits of our systems and access logs to detect and prevent any unauthorized disclosures.
- Customer SMS/Text data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.